Chosen Solution
I have a WD passport and I have forgotten my password and it is locked and I should have a new password to unlock it
If you had used a password to secure your WD Password, you did it probably because you didnt want anyone else to see the contents which you had stored inside the WD Passport External HDD. The problem with WD Password is that you cannot retrieve the password once it is forgotten. The WD Security password protection is a 256-bit AES encryption system . Not even the customer care can offer a solution. The reason is that there is hardware level encryption in the WD Passport.The Only solution left is that you will have to forget about what was there in the hard disk if you forgot your password and start afresh. One can reformat the hard disk with the Erase option available in the WD Unlock Tool. Once you use the Erase Tool, whatever data that was there in the HDD till now will be gone forever. You will not be able to retrieve it. After you have formatted the Hard Disk, you can start dumping whatever data it is that you find crucial again into your freshly reformatted WD Passport. Please Note : It is really hard to lose all your valuable data just because you dont remember a silly password. Next time when you select a password…….think about a word . For example the word " wipes" . Now replace some characters . It will become W1p35. Now, let us assume that 88 is your year of birth . We can add @88 or _88 or $88 or #88 and make it W1p35@88 or W1p35_88 or W1p35$88 W1p35#88 . PASSPHRASES made in this manner are difficult to crack with brute force attacks or with any other password cracking option available as on date . The time taken will raise exponentially with the increase in each alphabet or special character. Hope this solves your issue and you are more careful with passphrases from now on.
You’ll need to speak with Western Digital support to see if they can gain access to your drive.
