Chosen Solution

There is either Chinese or Japanese characters displayed on my screen and my tablet won’t turn off or on.

here is what you need to do in the case of this. use the volume down button to scroll to the bottom and last option on the screen. press the volume up button to select and it will start your device normaly

Here’s a pic of the menu with translation. Use volume down to scroll through the menus and volume up to select the one you want. To do a factory restore on a device, choose the wipe eMMC menu. Hope this helps.

One other piece of advice: top of tablet wher you have the power key, to the right is an open slot in frame to insert a Sim card, you can separate the bottom case from top there by pushing both apart, in once you expose the battery you can unplug it for a minute and re plug it close it up should fix it, if not a replacement tablet can be ordered via ewa.verizon.com. For me the following worked, which is what people already said above:

  1. Simultaneously press the power button and the volume up button at the same time.
  2. Use the volume down button to go down to highlight the last line which is believed to be a reboot. The 9th line of asian characters.
  3. Press the center of the volume button, to select that last line. Once doing this the tablet started to reboot.

THANKYOUTHANKYOUTHANKYOUTHANKYOU IM SCREAMING i needed to reset the tablet my fiance’s parents gave him because they didn’t remember the password, and i was clueless at the EMCC selection, THE CENTER!! HOW GENIUS @barbara ocone

Hi Kellie, First, try a soft reset. If that doesn’t work, let me know.

I had taken my phone to out local Verizon store and they couldn’t figure anything out so they told me to let the battery die and it would reset itself. It did and everything was the way it was before it locked up. Hope this helps.

My screen is all covered in Chinese or Japanese writing. I can’t turn it off or do anything. When I powered it on, it just did this. Not sure if it can be fixed. Is there a way to fix it? It’s an onn Android tablet.

I got tired of waiting for my tablet to die since it started at 100% battery life. I downloaded Google Translate onto my phone and used the camera option to translate the Chinese (yes, it’s Chinese) to English so I could read the menu. The bottom option of the main menu said “reset smart phone”. I used the volume button to scroll to that option and the power button to select it. My tablet immediately reset and went back to normal.

the problem is the volume up is like the volume down, the volume up also scrolls up the menu and didn’t select like you guys said.. any help?

i thought i must be turning japanese’’i really thought so..not sure how your fix it works but it does..and ty very much…cherry..:)

my tablet kept restarting and restarting, then the chinese thing appeared on my screen but it suddenly went out and now my tablet is restarting again and again, any help?

My problem is on my start up screen and appears to have different characters. And ideas?

Does it mean I was hacked?