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hello all, do You have some information how to repair anker soundcore pro cause the devices can not be charging. need some tools how to open and battery replacement. thanks

Hi @johanesbrain , I might be wrong, but this is a recently released speaker. Is this correct? If so there is an 18 month limited manufacturer’s warranty on the speaker. I suggest that you verify the purchase date of the speaker and if the warranty period is still valid then consult the warranty statement (usually found in the User Guide) If you can’t find the User Guide here is a link. (Scroll to the bottom of the guide to find the customer service contact information)

Hello, Yeah i have the same problem. I guess Anker has a problem on this product. It really made me sad cause i bought it on cyber monday discount and waited for a month almost then used only once then i put it charge all night. In the morning i realized it was so hot and never turn on again.. Only one led is blinking when i put it on charge.. I bought it on AliExpress and Anker refund me %100 (as they said %100 but they didnt give me shipping anyway).. Do you have any idea how to open it? Maybe i can fix it? If you want to buy this speaker it is better to choose local sellers.. Dont Buy it worldwide cause as i understand they dont have worldwide replacement guaranty. In my country they have a supplier but they didnt accept my replacement offer..

My device was not charging, got a new device from Anker 3 days later. I disassembled the broken device. There are 2x16850 batteries in parallel (1S2P config) and a small protection PCB between them with blue shrink tube all around the pack. I replaced the protection PCB with a new one (8205a type, 5A) and it worked again. Unfortunately, could not fit it back into the small case again, so built a new one from nylon slats and gaffer tape^^

guys i think this may help you i tried to change the cable that came with the speaker and i used my samsung galaxy s7 edge cable and it worked i think the problem is not from the speaker or the battery problem its from the soundcore pro charging cable i wish it will solve your problem becouse its such a pain for a 140$ speaker peace✌

Hi, a think the problem is related to the charger amperage. If you check the label below it says “max 1”. Check your charger output and it is major to 1 amp. That’s probably the cause.

Hello Dear, The speaker has an issue with battery voltage. It has an overall Battery of 7.4 V ( not sure if they connected battery in series by mistake). Please charge it with 9V charger. The charger output has to be converted to USB type to match speaker charger input. I used 9V ( 600mA) charger . It fully charged my Speaker in around 4 hours. ( Normally USB chargeable battery are 3.7V . because They have connected two 4000mAH LI -ion battery in series. So standard USB charger cant charge it. ) Other option could be to use Motorola turbo charger ( I have not tested this option). It has below rating. It should also work , and possibly charge very fast too. Turbo charger output:

  • Standard: 5V / 1.67A (8W)
  • TurboPower: 9V / 1.67A (15W)
  • TurboPower: 12V / 1.2A (15W)

Hey I’ve ordered a soundcore pro for a bargain price of 35€ on ali, got it after 3 week cool, but the device wasn’t behvaing properly when plugged for charging. 1st light blinking, 2nd and 4th off 3rd half light..well a bad one. I got refunded quickly(with video proof) 100% without shipping . I knew there were some issues with this product before i ordered but the low price on it got me.. Im still happy because I own a soundcore2 that works pretty good I just wanted to level up. Then after I got my refund without the need to send it back, I opened it and I found that the voltage reaching the power logic card was 0v ..then I picked the tension out of the battery and it was 6.3v smtg.. even it the wires were soldered to it and it comes that the (-wire) wasn’t connected properly so I cut it and soldered where I could find a current.. Then guess what all the other parts turned from 0v to 6.3v. Then I managed to power on the device but i had to get my finger on power button for the device to keep on.. if i removed it , it would shut down so I made a short circuit on that power button like a permanent switch.. And it could get on forever. Now it works only with jack , bluetooth won’t do anything . Charge indicators still not working still the 1st blinking and 3rd on.. permaplugged on usb, I’ll try to get a charge on it and use it without usb but I still won’t get any indication about its level. Well I part repaired it.. but yeah it was crappy made. But not angry against Anker. They tried to make a good product for cheap and got f***ed up by their manufacturer.