Chosen Solution
The printer is not working even when there are both cartridges.
METHOD1: UPDATE DRIVERS Step1: Press start button and select control panel option. Step2: Open device manager and search network adapters. Step3: Select the mode to which printer is connected Ethernet or Wi-Fi. Step4: Check driver for updates and check if the driver is running successfully. Step5: If not running disable the driver and enable it again. METHOD2: SOFT RESET PRINTER Step1: Switch of the printer and disconnect all the cables. Step2: Press and hold power button for approximately 60 seconds. Step3: Restart the printer and check the error is fixed. METHOD3: SEMI RESET PRINTER Step1: If on opening the printer door there is no paper stuck in the printer go to step2 or if found remove the paper carefully and restart the printer. Step2: Press home button and navigate using keys to support menu. Step3: Enter support menu and you found support x where x will be model number. Step4: Now press > button till you find resets menu and press ok button. Step5: Now country and language reset occurs press right button. Step6: Press right button on partial reset to reach semi-full reset prompt and press ok button. or contact hp support
