Chosen Solution
It just happened recently. My Oppo Neo 7 phone’s keyboard would suddenly stop from functioning every time I press the keys found at the bottom, like the space bar or comma or the period. When that happens, I can’t type anything, the last key that I tried to press before the lag gets stuck, and whenever I press the Home button the keyboard is still there. Also the screen will still function, but the keyboard is still visible, and cannot be touched. I searched for possible solutions like downloading a new keyboard theme (which was told to be useful, in one website), or setting the language to English (US), but none worked. I also tried restarting my phone over and over again, but still nothing. I may have an idea, which is it might be because of low storage. I can’t confirm it because I found nothing on the internet that it might be right. It never happened before, even when everytime I check the internal storage, the remaining space left is 500MB or less, but now it’s at 800MB and it’s definitely happening. I can’t just erase all my files without preparing and without reason. Any confirmation, ideas, or solutions please?
Hi @darv_peps , Sounds like you did it right. You should only have to tap the Power button so that the shutdown menu appears then press and hold the Shut down option for it give a safe mode start option to select. Looking online, I’ve just noticed that other people are also stating that there is no ‘safe mode" option in their Oppo Neo 7. Have you got the latest firmware in your phone? Try updating it and then check. If it is still not available can only suggest that you either contact Oppo about not having a safe mode option (this has been a standard Android option on most phones, for years) or alternatively backup your phone using the phone’s backup feature, then restore (reset) the phone using the phone’s factory restore feature, test if it works OK and if it does then restore the phone back to what it was with the backup that you made earlier, using the phone’s restore feature and then check that it still works OK and that the reset has resolved the problem. Be aware that a factory restore (also known as a hard reset or master reset) will erase all your data and downloaded apps. It will restore the phone to its’ factory default condition (or last system update condition). That is why it is important to backup the phone first before performing a factory restore.
