Chosen Solution

Telescopic lens will not retract when camera is turned on or off. The entire telescopic lens stays extended. Error message says “Lens error. Try again after turning the camera off and on”. I have tried to remove the battery, memory stick, turned on off multiple times. Thank you, Jeff

There are a few simple things you can try documented at https://therestartproject.org/wiki/Compa… but if none of those work then I’m afraid you may be out of luck.