Chosen Solution
won’t follow command, no cursor to move and won’t shut down.
Mary Sprague you can try a reset. Use an opened paperclip and press and hold that against the reset button for about 5-10 seconds. Then see if it starts normally. If not then then I’d try a hard reset. Doing that will clear all the data on your tablet. You will not get any data back.
- Make sure that the tablet is actually powered off.
- Remove your SD card, if there is one in the device.
- Press the “Power” and the “Volume Up” buttons, together, until you see the start-up logo on the screen.
- Once you can see the logo, release the buttons and allow the device to enter the “System Recovery Mode”.
- Next use “Volume Down” button to get to the “wipe data/factory reset” option When in recovery mode the “Volume Up” and “Volume Down” buttons are how to can navigate and highlight what option you need.
- Once you have selected the “wipe data/factory reset”, press the “Power” button to select that option.
- On the next screen, repeatedly press the “Volume Down” button until the “Yes - delete all user data” option is what is selected.
- Then press the “Power” button to hard reset the tablet.
- If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
