Chosen Solution
Here’s a video on replacing the springs, I can’t tell from the description if it is the springs or the bearings or both: https://www.youtube.com/watch?v=NfTpqGI5… UPDATE This might solve the problem: http://www.partselect.com/Models/WTW6700…
@tabitha looks like this model washer does not use springs for the suspension of the drum. It uses suspension rods like these. Make sure that the plastic suspension balls for the rods are properly installed and in place.
For the replacement of the suspension rods check this video Besides getting the “UL” on the indicator, you should try the diagnostics mode.
Might have something stuck between the inner tub and outer or between tub and agitater
