Chosen Solution

Hello to the wonderful ifixit community! I’ve got an iPhone 5 here which has me stumped. Here’s the deal: When I go to voice memo’s app and record, it records correctly and I can play it back through the normal speaker and the earpiece speaker. When on a phone call - there is no sound at all, not on speaker or on the earpiece. I’ve done a erase all contents and settings twice (once I restored from a backup, once I didn’t restore anything and set it up as a new device) and occasionally (1/10 times?) the sound would work on call, but most of the time there’s nothing, and some of the times there’s like a crackling noise that goes TAP TAP TAP. So PLEASE help me :( I don’t understand why, I even replaced the earpiece speaker just to be sure but it still won’t reliably work in calls.

By any chance, did this occur after an iOS updaate? If it did or even not, try to restore a completely new software. 1/ Prepare:

  • back-up your phone’s content to iCloud or the latest version of iTunes on your computer,
  • turn off Find My iPhone. 2/ DFU mode:
  • press power button for 3 seconds,
  • start pressing home button without releasing power button, 12 seconds,
  • at 12 seconds, release power button. Keep pressing home button for another 15 seconds.
  • at this point your screen should be black. If you see “connect to iTunes” you’re in Restore Mode not DFU Mode. Either repeat or try your luck with that mode. 3/ Restore:
  • start the latest iTunes on your computer,
  • use an original cable to connect your iPhone to your computer,
  • you should get a prompt from iTunes saying it detected an iPhone in restore mode,
  • you will be also prompted to download and restore the latest version of iOS,
  • accept and leave your iPhone connected and undisturbed until it finishes the process. If your Internet connection is slow, it can be a while. The new software is ~1.6GB.
  • test your phone. If ok, restore your back-up and turn on Find My iPhone. If the above does not help, come back here to seek help identifying what hardware issue may be causin this. For this, do you have access to another known good iPhone 5?

i’m not afraid anymore, what makes you sure you’re all i need? forget about it. and when you walk out the door and leave me torn you’re teaching me to live without. bored. i’m so bored. i’m so bored. so bored. giving you what you’re begging for, giving you what you say i need. but i’ve already settled scores, i just want you to set me free. can’t you see that i’m getting bored giving you every piece of me.

dear kimoko, i am having the same problem with my phone and would like to know, if you got your phone fixed, how you did it. I also have an iPhone 5 and whenever I call someone i cannot hear anything unless I am using it on speaker or earphones. I would be eternally grateful if you could let me know how you solved your problem two years ago. Looking forward to hearing from you, Thanks, from S.Hart