Chosen Solution
Hello, recently it happens that my iPhone X (a renewed one) with battery health at 98% remains in a stuck/frozen level battery (not a particular percentage value… it may be at any value) and any power charger (wireless or wired genuine charger) are not able to charge it. This problem occurs during day maybe when I don’t use the phone, not every day, but I don’t know precisely when. The problem is solved only after the restart (turn off/turn on). Only after the restart I can realize that the battery level was frozen and what is the real battery level. Even I can realize about this fault when I try unsuccessfully to charge the battery. I also noticed that when the problem takes place, in the battery level graph (in Settings>Battery), the corresponding statistics of the histogram are missing (look at the picture below with the white “hole”). Already tried unsuccessfully a deep reset by DFU mode and uninstalling some apps. iOS is 12.3.1 Please, has someone of you experienced something similar? Is in your opinion a hardware/battery problem? Even though I have some skills to change by myself the battery I would like to ask the warranty service as the device is still covered by warranty but this fault doesn’t occur so frequently and every day. If you also have some suggestions about what I can do to better investigate the issue, please let me know.
Thank you, Ciro
You mention that your phone is “renewed”. Do you mean it is a used or refurbished device? If so, it’s possible the battery was replaced and the battery is either defective or of low quality and causing these issues. If a good quality replacement battery doesn’t solve the issue, then it may be a charge circuit issue on the logic board.
