Chosen Solution
In October 2017 I purchased this and a keyboard as a bundle for Xmas. In February it started with the above problem I was given a new replacement, in October it happened again yesterday I got it back another new one and it’s doing it again my question is can I request a full refund and would I approach the shop or apple many thanks
Are you using a Bluetooth keyboard or a wired one? Can you provide a link to the keyboard in question? I ask because wired accessories can cause issues with the charging circuit of iDevices. An MFi-certified accessory should be fine but even then, you never really know until its too late ;>). When troubleshooting charging issues, I would do the following (in order): Always try another Lightning cable and charger, preferably Apple original or MFi certified units. Make sure you are using the proper charging brick, in this case the 12W charger.The Lightning cable 8-pin connector should be sitting flush with the housing and completely inserted. If it is not, there could be lint/dust/debris inside the port impeding a proper connection. You can clean it out with fine point toothpick. Just be careful not to damage the pins inside the Lightning Port.Change the battery. The battery is the weakest link in the entire device and certainly for charger related issues. However, replacing the battery is not a trivial undertaking. Instead, use a battery utility, such as coconutBattery (for Mac) or 3uTools (for Windows) to test the battery prior to removal. Anything less than 70% of design capacity will require replacement.If the battery is in good condition, you can use a USB Ammeter to determine if the phone is really drawing current when it says it’s charging.If a new battery and charge port still don’t resolve the issue, then you may have a logic board issue. There is an IC (commonly referred to as Tristar) responsible for communicating with the charging device and uncertified chargers can damage it.
You might need a more powerful USB power adapter. What is wattage power on your USB power adapter?
To find your wattage rating on the white USB charger, one of the sides will have ink in light tan or grey. If you look at the top line, there should be some words that say: “10W USB Power Adapter” or something along those lines. If you’re using your iPad with a 10 Watt USB Power adapter, you’re going to be using power faster than the battery can charge even when you’re plugged in. This a common issue. You have 2 choices: 1) Let the iPad battery charge for a few hours with no use. 2) Upgrade the power adapter. To do that, you need to purchase a 30W USB Power adapter (~$50) and a Apple Lightning to USB-C cable (~$20 for 1 meter, ~$30 for 2 meters). You can find them at Target, Best Buy, and Apple’s website.
