Chosen Solution
I have the option on for auto rotation. When I turn phone view changes and doesn’t go back.I have tried cycling power. Still doesn’t work. When I turn option off .and back on still does the same thing. Please help
Hi, Since it is a new phone (is it the Blu R1 HD?), I suggest that you backup the phone using the phone’s back up feature, ensure that the battery is fully charged and then perform a factory reset on the phone, using the phone’s factory restore feature. Be aware the a factory reset will erase all your user data and downloaded apps. It will restore the phone to a factory default condition. It will be like when you first bought it. That is why it is important to do a backup first before the reset. Once the phone has been restored to its’ factory default condition check to see if the rotation feature works correctly. If it doesn’t then there is a problem with the phone and as it should still be covered by the manufacturer’s 12 month warranty, consult the warranty documentation that came with the phone (or look online if you can’t find it) to see what you have to do to make a claim for a warranty repair or replacement. If the rotation feature works after the reset, then restore the phone from the backup you made earlier using the phone’s restore feature. Once the phone has been restored, check to see if the rotation feature is still working correctly. If it is then the reset has corrected the problem. If it is again not working correctly a downloaded app may be causing the problem. The trick is to find out which one. You need to uninstall each downloaded app one by one and test the rotation feature after each uninstall to find the one which is causing the problem.
