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My flatmate used my new MBP 15" Retina today, got finger stains on it and then went to clean it. They say just with tap water, but there are stains all over the screen like a smudgy mist that won’t come off - i think they used some kind of washing up liquid or soap. I’ve tried a micro fibre cloth, and special bought lcd cleaner, but its not worked, the smudges are all there still. What is the best way to get rid of them if it is caused by some kind of soap? OR am i looking a paying for a costly replacement? Please help!
I would be contacting Apple about this. You’re still under warranty and this could be a “undiscovered feature” of retina displays. I only found one thread about this at the Discussion board - normally that’s where this sort of chatter gains momentum. (If you have to create an ID to use the link, you could try your new Apple ID, or just make one they are free) If this Answer is helpful please remember to return and mark it Accepted.
Keep your eye on news about a possible Class action suit Retina MacBook Pro ‘Staingate’ might be getting its own class action suit http://bgr.com/2015/07/10/retina-macbook…
I know it sounds dumb but if try to make the smudge bigger it makes it look less worse (at least in my case). I used my fingers to spread out the smudge and make it bigger, in a sense, and then a paper towel by cleaning in a circular motion…. I used alcohol, but im not sure if everyone’s screen will be ok with that, lol. hope it helps! it did for me
