Chosen Solution
I have a 2016 macbook touchbar 13" and one month after the 1 year warranty I noticed this “stage lights” issue. 5 months later the issue is worse now. Yesterday, I noticed that when I tilt the screen back beyond the 90 degree angle the screen goes black. Then if I move it back to 90 degrees it gets illuminated. But the angles vary a lot. Sometimes it gets illuminated only If I move it back to 60 degrees and sometimes a little more than 90 degrees. One important thing to mention: when I open the lid until 60 degree there’s no stage light issue, the display is clean, with no shadows. The issue starts at 60 degree with the shadows appearing and screen brightness being lowered until it goes black. It works perfectly with an external monitor. So it must be something with a damaged display cable, right? Can it get worse than it already is, like damaging the logic board or something? I can’t afford an expensive repair (new display) so if I’m safe keeping the lid closed, I’m planning to use it as a desktop.
Apple appears to have a run of displays failing in the new 2016/17 models! Sadly, the cable between the backlight within the display and the connection to the logic board is the issue here. The flexing of the display (opening & closing the lid) fatigues the wires within the ribbon cable. The complete lid needs to be swapped out. Apple will likely issue an extended warranty for this (free repair). I would still make the effort to visit an Apple Store so its on record if you can’t afford the repair now. They may even just repair it under warranty!
I changed my screen 3 months ago, and now it’s like this again
FYI: Apple repaired our 2016 MacBook Pro (MacbookPro13,1) at no cost. Apple published a service repair fix on 5May19: https://support.apple.com/13-inch-macboo… Note: the repair part was p/n: 605-20954 - Display Assembly, Silver I went to an Apple store and rep initially said repair was not covered. I showed him the above link, then he said …..I did not know about this - this was new info - he did not know about this repair service program. Check to see if your model is included.
I got the same issue, first back light was so bright, brought it to Apple store, they said it needed to get it replaced around $ 800. A month after visiting the store, now the display is out, took it back to Apple store, now the said the connection between display and m/b was bad and would cost $ 400 plus. Technician said it’s cheaper if I go to other vendor to get it fix
I have the same issue with my Macbook Pro touch bar 13” late 2016. This is just crazy. I hope Apple will notice this. There is something wrong with Apple products without Steve Jobs. I don’t know how to fix it because i live in Indonesia. There is no Apple store here. And the price to change the cable or display is just crazy. 2 years old Macbook feels like 10 years old. Why can this happen Apple?
Since the 1990s I’ve predominantly used Macs - now there seems little point.
Guys, I have the same problem! I contact Apple here in Brazil and they gave me the same answer: it is not possible to do a free repair because my MacBook is out of the warranty time. I am very angry with this situation and I am with contact with Specialised Support to find out if they can solve my problem. The guy who helped me said it’s VERY IMPORTANT and HE STRONGLY RECOMMEND for everyone who had the same problem to send it to Apple through the link https://www.apple.com/feedback/ . They need to know that the number os cases increases everyday and it’s NOT a isolated case.
I had to pay 1000 USD or 70000 INR to get the display fixed. I asked to return the damaged display, but then the apple service asked me to pay 1500 USD instead. Apple escalation really lost my patience and time. I am only waiting for law suit now.
I have the same issue with my late 2016 macbook pro. I took it to Apple store and they quoted $650 CAD to replace the screen since it is out of warranty. This is totally unacceptable for such an expensive laptop!
Folks,
Everyone’s best bet right now is to provide feedback at ++https://www.apple.com/feedback/++ . If enough people tell apple about the issue, apple may start a, what they call, “Quality Program”; just like they did for the keyboard issue after 8-9 months.
I went to two different stores and got the same answer, viz., provide ++https://www.apple.com/feedback.++
AJ
See venturebeat article about this issue https://venturebeat.com/2019/01/22/apple…. Please send feedback to apple at https://www.apple.com/feedback Hopefully apple will start a quality program soon as long as enough people complain and refer to aforementioned links etc. Update (01/22/2019) Also see https://discussions.apple.com/thread/250… about this issue as well
Just tell apple get it reported it’s a common issue I have same one
Having the same trouble! Have promised myself not to purchase another apple product ever!! The cost of repairs and on top of that diagnostic charges for a design fault of theirs is unacceptable!
Check the consumer rights in your country. Apple may legally obligated to repair the device for free. Because of the consumer rights in my country (United Kingdom), Apple had to cover the costs of the repair. If this applies to you, waive your consumer rights in the store or make a claim by contacting Apple here: https://support.apple.com/en-gb/HT201232 . For those who consumer law does not apply to, it may not necessarily mean you have to replace the screen. When in the store, the Apple worker informed me of the prices if I had to pay. He said that the price for the cable (around £100) and the price for the screen (around £300) were separate costs. And I could have the cable replaced without replacing the screen, reducing the cost. They even showed me the Apple Store email confirming the two separate prices. So it may only end up costing £100 not £500. Arguably still a high price for a cable, but a lower price than originally quoted. EDIT: This cable that the Apple store said they could replace for £100 turned out to be the wrong cable and the one which either supplies power to the screen or transmits information (not sure which one) but it did not fix the issue. They said it would be a £500 screen replacement.
I recently took my MacBook into the apple store, I showed them the site and they said it’s not as big if a deal as people are making it and want 475 for the repair. I declined the repair price. I still have a broken MacBook and we can see apple truly doesn’t care
Is there A way I can fix this my self? I found a really cheap 2017 touch bar MacBook pro i7 8gb ram 150gb ssd for 570 I want to know if it would be worth buying to fix.
problem with LCD macbook pro 2016
Does anybody know of a DIY fix for this? I saw somewhere a guy who did some kinda ‘‘bridges’’ on the flex ribbon, but I can’t find the picture. I wouldn’t do it myself but can take my mbp to someone who could do it, I’m sure I’d pay less than those ridiculous $500 Apple wants me to pay .
Ditto I have same issue. After 60 degrees it goes black. same model MacBook Pro 2016 model with Touch Bar.
If you have consumer rights in your county there’s nothing really to worry about. Go into an Apple store and tell them the issue you are having. If they fail to offer any free repairs, cite your consumer rights and they should legally replace the screen for fee. Be sure you check your rights first though.
Same exact problem with my MacBook Pro (13-inch, Late 2016, Two Thunderbolt 3 ports)
We had a 15” and waited for almost one year 10 months. We went to Reston store around Aug 17th in Northern Virginia and though the quality program is for 13”, they fixed our 15” screen. In addition, they replaced our keyboard and fingerprint scanner. It was a relief as I had taken it multiple stores and all of them had refused. If you are traveling, take your Macbook with you and try Apple stores in every city. Raleigh, Durham would not fix it but Reston, VA did it. Hope this helps.
Same problem with my MacBook Pro (13-inch, Late 2016, Four Thunderbolt 3 Ports).
Go to an apple store, there is a service bulletin for 13” for this issue.
Does the bulletin also cover the 15 inch MacBook pro?
Apple admits this is a factory defect issue and offers free repair and replacement. Check the following link pls! https://support.apple.com/13-inch-macboo…
13” Mid-2017 MBP TouchBar has the same issue but not included in the bulletin, anyone has success on the free repair?
I also have same issue with my A1707 15” display It only works with 30degree opened lid. After that it shuts down the display. I went to a dealer in Sri Lanka. They told that i need to replace the whole display and logic board. They do not care how much I have to pay for it
