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My remote sensor isn’t working properly. It’s not the batteries. Both my cable remote and tv remote doesn’t turn the tv on, off or control the volume . When I turn it on manually, my cable remote will change channels and control everything but the volume and on/off functions so it has to be the remote sensor on the tv. The cable box responds to the cable remote. I’ve unplugged the remote sensor and plugged in earplugs , cleaned it with alcohol and nothing.

Hi Jo Ann, To find your problem may be a process of elimination. If you are willing to proceed with this I shall try to guide you through the process. Although reading the reviews online regarding your TV you are not alone in the problems that you are having with the remote. The process involves doing things that you may think “why?” but as I said you have to eliminate them from the possibilities. Doing some of these checks may restore the TV to its factory default condition and you will have to set it up again. Just so that you are aware of this before you start. (if you want to do this of course)

  1. Does the TV remote work OK, by pointing it at the TV, with the remote sensor unplugged? If it does see #3 below If not: Given that the power and volume buttons are the 2 most used buttons on a remote then you need to prove that the TV remote is OK. You can test the remote by using a mobile phone’s camera app or a digital camera . Simply point the remote at the phone or camera (which is turned on obviously) and looking at the remote through the LCD viewing screen simply press a button on the remote. You should see a pulsing light at the end of the remote. Do this for the power button and the volume buttons. If you don’t see a light try another button which you know works with the TV to prove that it works and that you are doing it right. If the remote works also do this test for the cable remote’s power and volume buttons that you use for the TV control to ensure that they work as well.
  2. If the remote buttons are OK, leave the remote sensor unplugged and try a power reset. Switch off the TV, switch off the power outlet and unplug the TV from the outlet. Press and hold the power button on the TV for 30 seconds and then release. Reconnect the power cable to the TV, switch on the power outlet and then switch on the TV. Test if the remote control now works correctly. If it works plug in the remote sensor (you may have to set it up again) and then see if the remote still works OK. If it stops working properly again
  3. Are there any other electronic devices or even lights which are turned on, (CFL) in the direct “field of view” of the remote sensor’s “window” (not the cable box of course)? If so either switch them off or move them and see if it makes a difference. I can only find the generic user guide for your model but I was wondering if you could go through the menu options of the TV somewhere in the General Settings area to see if there is a mention of the firmware or software version that is installed in the TV. There are software updates available for your TV, unfortunately Samsung doesn’t state what they do or what they are for but it doesn’t hurt to check if you have the latest software installed. Apologies for the long reply.

Press return key and play button for 5 sec simultaneously and you see the paring completed with remote picture

I had the same problem, symptom was the smart remote power button worked, but nothing else. Also, my smartphone TV remote app didn’t work either, so I suspected the TV. First I did a hard reset on the remote (remove batteries, press any button for 20-30 seconds) and replaced the batteries, that didn’t help. Unplugged the TV, waited a minute, pressed and held the power button for 30 seconds. Plugged it back in and everything is working now.

If you smart remote does note work (except for turn on and off the TV), then all you have to do is pair again the remote with the tv by pressing for about 5 seconds the exit and extra bottom at the same time. After about 2 years in this situation this solution did work just fine for me.

I held the remote about 12 inches from the TV sensor, pressed the two buttons either side of the coloured Smart Hub button for about 5 seconds - the sensor on the TV started flashing on and off very quickly - and that was that. Normal Service restored and working remote!

I’ve got that problem too not able to turn the channels over with the remote control I’m having someone from the shop coming round today if he can get it working with remote control then I shall keep it if not then a refund. They should supply a refund. It works fine by pressing on television and able to watch video. To watch video whilst tele channels on you need to go into source press the v buttons down on your tele click on source list and then scroll down to svideo. I need to be up to date there all now flat screen televisions these days.

Just unplug for 30 secs, plug back in and hold down the power button on the remote until the tv turns on shuts off and turns back on again and it’s paired

Yes, I’ve done all of the above except install a new sensor. In my case that doesn’t work. If I unplug my TV for days, when I plug it back in the remote will work for about an hour. Unplugging and pressing power does nothing. The TV is practically brand new, since it was only used for a year before the sensor started not working.

I think the sensor is extra sensitive. Every couple days I have to wipe around the sensor on the tv to get dust off and it starts working again.

Hello JoAnn, maybe try another remote control, and see if it works, if not then yes its your tv. Thank you, Greg Try to find a new remote at the link below: https://www.goodforu2002store.com/produc…

JoAnn, I have the EXACT same problem. I can’t use the remote to turn the TV on/off or change the volume. But, every now and then, the remote works for these functions. I too have tried everything everyone suggested, just like you. But, I haven’t replaced the IRS, did you do it? Did you find another solution? Thank you!

There is a common problem with many of the Samsung TVs. If your remote works intermittently you may have a bad wireless network card. This is relatively easy to fix. The card can be replaced or just unplugged if you don’t need it. I unplugged my card and left it in since my TV is connected via ethernet. You have to take the back of the TV off to access the card. On my 55" UN55H6350 I had to remove about 20 phillips head screws. Once you remove the back, the card is held on with one screw and is is connected with a ribbon type connection. My wireless card is the “Samsung BN59-01174A Wi-Fi Module” and this fits many other TVs. If you search on that part number you will find many sources for the part and videos on how to remove it. It sells for about $40 from Samsung and less elsewhere.

I had the same issue. Unplugging the optical audio cable from the back of the tv fixed it. Very weird. 45 minutes after plugging the cable back in and it’s still responding.

Just need restart your TV: power cable to off, after few second to on… But Samsung support recommend to buy new remote for $285… Good business…, but not good for you…

This just happened to me, I changed the remote batteries and no way it would work, it only turned the TV on and off but no other command would work, then I unplugged the TV for like 10 minutes and plugged it back again, and pointed the remote at the TV to connect both of them and, Voila! it worked! pairing complete, and remote is working again, hope this helps to whoever is having the same issue!

Download Samsung remote app to your phone. It works through WiFi and will act as back up when remote sensor is playing up

The TV is fine just hold the power button down for 5 secs to restart and pair your TV.

My TV is a pre smart TV, about ten years old. The remote stopped working. Got two new ones, don’t ask! And they worked fine but the fault is now back intermittently. It’s completely random, no time connection, it may work all evening then not then, five minutes later it works. Both new controls work when it does and don’t when it doesn’t. Any ideas on that one? I know it’s quite old by today’s standards but it’s a good enough one for us and, as we’re retired we don’t want to have to buy a new one. Help!