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Hello, I have a 2 part question. After contacting Apple Support because my iPad was freezing they guided me to do an iCloud Back-Up and then delete my account to re-synced with the iCloud back up. Unfortunately the Apple agent did not verify our ‘Manage iCloud storage’ to see that out ‘Camera Roll’ Pictures were turned off. This deleted 4 years of very important pictures (to say the very least). I was transferred to an Apple Senior Supervisor, who admitted his agent’s mistake and said that there was nothing they can do. The Senior Supervisor tried to send us and ‘iPod Nano’ as compensation ($150.00) and said that we would have to try and find an Apple certified retailer to try and recuperate the lost data (pictures) on our own and AT OUR EXPENSE. This is a nightmare and what Apple is offering is a joke. I searched the Internet for programs to recuperate the data to no avail.
- Please advise if there is any way (software or other) to recuperate these deleted pictures (as they were not backup anywhere) as the only way would be via the hard-disk on the iPad.
- Please also advise what course of action to take with Apple as what they are offering is a sub-standard brush off. Thank you for your time and effort
Your picture is very unlikely to come back. ios devices have AES-256 encryption. Even if the file system data can still be dumped from the flash chip, it’s easier to make up new photos than trying to crack it. Erase all content and settings The “Erase all content and settings” option in Settings obliterates all the keys in Effaceable Storage, rendering all user data on the device cryptographically inaccessible. Therefore, it’s an ideal way to be sure all personal information is removed from a device before giving it to somebody else or returning it for service. Important: Do not use the “Erase all content and settings” option until the device has been backed up, as there is no way to recover the erased data. From ios security overview
Will the files be overwritten after factory reset?
